I am in doubt that Tong would be the best tour company to use howevr i just cant get her to answer- i have initial emails 2 or 3 times now but when I then say I want to book and pay the deposit I never get a reponse - this last time we even agreed on the tour items etc but now nothing again for nearly 2 weeks- so what to do?
Tour Tong- do I give up?
Hi,
I%26#39;ve emailed her a couple of times in the last week or so, and thus far she has replied quite promptly (waiting for a resonse to the email I sent last night though wgich was also regarding payment of deposit)
Tour Tong- do I give up?
Tong is very disorganised. I had the same experience but I ';stuck'; with her and kept my fingers crossed. At the end, it worked out okay. I did not get Tong but she assigned one of her guides. I rate my experience as satisfactory but I would not consider it to be top notch. I had to repeatedly e-mail Tong if I did not receive a reply. You need to ask specific question and ask again and again until you get the answer. For example, I asked Tong to arrange the airport/hotel limo transfer. She did not send me any information at her on where and how to meet the driver. So I have to send her several e-mail until I get the information. I also asked her to arrange an itinerary giving her a high level wish list. When the guide showed up, the guide asked me what did I want to do as s/he had no idea whatsoever. Tong obviously did not brief her. So if you do not have a detail itinerary, make sure to organise one before arrival.
We have been in talks with Tong for the past 5 months organisising our trip for January. We have just finally got a costing from her. Baring in mind the reviews on her service I would say stick with her
Whilst it may take some time to organise things through Tong I can only say stick with her and you won%26#39;t be disappointed.
I speak from personal experience and in Tongs defence she works 7 days a week often between 12 and 15 hours a day so she does not always manage to check her emails on a daily basis. Tong is also heavily in demand and as her popularity (particularly on here) increases her dates book up quickly. Tong has told me herself that she can often receive hundreds of emails requesting bookings in the space of one day.
Please bear all of this in mind when trying to arrange everything with her. Tong is a warm,charming,knowledgeable and funny woman which has only added to her popularity. Her customers experience is the most important thing to her.
Nikki
We are booked with Tong for 2 days in Dec. At least that is what she told us a few months ago when we first contacted her, but she told me that to finalize our plans could wait closer to when we go. Well now, we leave in 5.5 weeks, and I am trying to get in touch with her, but with no success. Granted, it%26#39;s only my second try, but still, I%26#39;m getting nervous, seeing that others are also having trouble, yet some get a response. We have no scheduled plans, we haven%26#39;t made any deposit (nor was there any mention of that), and I need to know what we will be doing with her so that we can plan our other days.
Good luck with getting in contact with her! I sure hope it doesn%26#39;t take her two weeks to contact me!
I found Tong, business-wise, to be next to hopeless. I arranged a tour through her for some relatives who were visiting Bangkok last year.
It took 17 emails before she replied to me after three weeks!
When we agreed on a date and price she said to re-confirm nearer the date.
Six weeks from the arrival date of our relatives, I tried unsuccesfully to contact her by email 19 times in a 20-day period without any response whatever.
Not wanting my relatives to be stranded without a tour, I gave up and arranged another tour through a recommended guide company (which my relatives said was brilliant).
I found Tong%26#39;s lack of business acumen and ignorance of response not only to be frustrating, but rude and inconsiderate.
After that experience, I wouldn%26#39;t waste any time or effort in trying to make arrangements through Tong ever again.
Do persist we have just completed a 2 day tour with Tong and she is fantastic. I would truly recommend her. She looks after you extremely well and is full of knowledge we had a ball with her. Though she is very busy as she handle all the emails and she doesnt get home till around 9pm every night then tries to handle her emails and she gets hundreds. I think thats why she is so good cose she is only a small operater and very good at her job
Cheers
I recently booked a tour with Tong for Feb 2010. Initially, I had trouble contacting her through her yahoo e-mail address but when using her gmail address received a reply immediately. Good luck!
i am also in the midst of arranging to place a deposit with her but she hasn%26#39;t replied to my email yet (email sent yesterday)...however, i am now quite concerned after reading what someone said about her other guides not knowing what to do. i am going to have other guides because she is already booked. if her guide doesn%26#39;t know what to do, does it mean that she/he will not make the arrangements beforehand and time will be wasted for the arrangements to be made (whatever that is)? now , i am really concerned....
Exchef8 can I ask who that was?
I am thinking that this is not worth the hassle- we want to do a basic type tour- flower market and the grnad palaces so thinking why put myself through this!
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